Privacy policy

At Dryer Vent Specialists (Dryer Vent Specialists) (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in relation to our website, online forms, and any advertising we run (including Facebook Ads). By using our website, you agree to the collection and use of information in accordance with this policy.

Information we collect

Personal information

When you visit our website, we may collect the following types of personal information:

• Contact information — such as name, email address, mobile phone number, and your SMS opt-in consent when you choose to receive text messages.
• Service details — service address, type of service requested, and any notes you share when booking.
• Usage data — information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.

Facebook Pixel and analytics

We use the Facebook Pixel and standard analytics (such as Google Analytics) to understand the actions you take on our website. These tools help us measure the effectiveness of our advertising and improve the site over time. The data collected is anonymized and aggregated into statistical insights.

How we use your information

We use the information collected through our website and advertising for the following purposes:

• Service delivery — to schedule, confirm, and follow up on the services you request.
• Advertising — to show you targeted ads on platforms like Facebook based on your interaction with our website.
• Analytics — to analyze and understand how our ads are performing and how users are interacting with our website.
• Improvement — to enhance our website’s content and user experience based on the data collected.

Sharing your information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this policy. We may share your information with:

• Service providers — trusted third parties who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
• Compliance with laws — if required by law or in response to valid requests by public authorities.

No mobile information — including phone numbers and SMS opt-in consent — will be shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. See the SMS / text messaging section below for full details.

SMS / text messaging

If you choose to opt in to our text messaging program, the following applies to your mobile information and consent:

• No sharing for marketing — no mobile information (including your phone number and SMS opt-in consent) will be shared with, sold to, or transferred to third parties or affiliates for their marketing or promotional purposes.
• Service providers only — we may share mobile data solely with subcontractors that directly support our messaging service (for example, our SMS platform provider), and they are contractually prohibited from using it for any other purpose.
• Excluded from all other sharing — text-messaging opt-in data and consent are excluded from every other category of information sharing described in this policy and will not be shared with any third parties.
• Opt out anytime — reply STOP to any message to unsubscribe, or HELP for assistance. Consent is not a condition of purchasing any goods or services. See our SMS Terms & Conditions for full program details.

Data security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access it. These measures include encryption, firewalls, and secure server environments.

Your rights

You have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct any inaccuracies in your personal information.
• Deletion — the right to request that we delete your personal information, under certain conditions.
• Objection — the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at mredman@dvspecialists.com.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact us

If you have any questions about this Privacy Policy, please contact us at:

Email: mredman@dvspecialists.com
Phone: (650) 484-4418